Returns & Exchanges

Due to the perishable nature of our edible bouquets and chocolate gifts, we strive to ensure every delivery arrives in perfect condition. If you are not completely satisfied with the quality of your bloom, please contact our customer service team within 24 hours of delivery.

Return Process

• 1.
  Contact Us

  Reach out to our customer happiness team via email or phone within 24 hours of receiving your order to report any issues with freshness or damage.

• 2.
  Provide Documentation

  Please take a clear photo of the product and the packaging to help us understand the issue and improve our delivery process.

• 3.
  Assessment

  Our team will review your claim immediately to determine if a replacement, store credit, or refund is the appropriate solution based on our quality guarantee.

• 4.
  Resolution

  Once approved, we will prioritize a redelivery of a fresh bloom or process your refund to the original payment method within 3-5 business days.